c28bffdf-88d5-4f52-afcc-e4e8f5acff91 These are uncertain times. We’re all more careful with our wallets, and we’re spending more time in our homes. That’s where es in. Our passion is to help people with functional home furnishing products and solutions at low prices.
This year IKEA introduced more that 2,000 new products for a healthy, safe and multifunctional home. The range includes everything from plant-based “meat” balls to artisan products that keep vulnerable people employed. We’re proud to offer sustainable products like these at an affordable price.
Times have been tough. With that in mind, we’ve taken action to support communities around the world. And we’re humbled that people continue to shop at IKEA. We are 217,000 IKEA co-workers, and we have worked hard to make customers’ experience healthy, safe and convenient.
Below you can learn more about IKEA retail performance in FY20. That’s the period from 1 September 2019 to 31 August 2020. We think there’s lots to be proud of, but there’s also lots to do. As our founder Ingvar Kamprad one said – most things remain to be done.
Going forward, we’ll continue our work to make IKEA more affordable, accessible and sustainable for the many people around the world. And we’ll continue to support communities in ways big and small. The world needs a better everyday life right now. We’ll keep working hard to make that vision reality.
Jon Abrahamsson Ring, CEO Inter IKEA Group
Let’s start with the key figures for FY20:
- €39.6
billion in IKEA retail sales
- 500+
IKEA sales locations
- 217,000
IKEA co-workers around the world
10 highlights from the year that passed
FY20 was filled with ups and downs. We launched new products, opened new sales locations and partnered with some of the world’s top brands. We also tested our e-commerce skills, implemented new safety routines and turned IKEA parking lots into COVID testing locations. Here are a few highlights from the year that passed.
IKEA retail sales reached EUR 39.6 billion
Thanks to a dedicated team of co-workers, IKEA stores managed to serve customers even during lockdown. Along the way we improved e-commerce capabilities to better serve the four billion IKEA website visits, and online retail sales went up 45% compared to FY19. This includes sales of both products and services by IKEA franchisees.
New IKEA locations opened around the world
Even in an era of e-commerce, people still love IKEA stores! IKEA franchisees have invested lots of time and energy to make sure they’re safe and convenient. New locations have opened in Moscow, Seoul, Kiev, Macau and several other cities around the world. This year we continued our strategy to bring IKEA closer to customers through a total market approach, which includes a mix of city locations, traditional suburban IKEA stores and improved fulfillment capabilities.
We collaborated with some of the world’s leading brands, businesses and designers – as well as refugees and social businesses
BOTANISK is a collection made in collaboration with 6 social businesses around the world, like Jordan River Foundation, which creates jobs for Syrian refugees and Jordanian women. Whether you’re a plant swapper, urban gardener, or simply dream of growing a green thumb, BOTANISK has what it takes to sort you out. From tool kits and clay pots to large baskets, this handmade collection doesn’t only add to the fun of indoor potting – it creates jobs in regions where they are most needed. Let’s sprout some seeds of hope!
Our range got a little more inclusive
Around the world we’ve introduced new, more affordable products to meet local needs. And we’ve packed hidden features into our products to add comfort, function and safety for people who have limited physical capacity.
Our designers call it “inclusive design”, and it’s just one way we’re making IKEA more accessible for the many people.
We launched a better meatball – without any meat!
The new plant ball, a plant-based meat substitute, is made with yellow pea protein, oats, potatoes, onion and apple, but looks and tastes like meat. If we were to convert about 20% of our meatball sales to plant balls that would mean around an 8% reduction of our climate footprint for the IKEA food business.
We offered customers more than 14 million spare parts
Spare parts can make IKEA products last longer – which is good for the environment and people’s pocket books. This year we also developed a convenient, easy-to-use online ordering solution that makes getting spare parts easier. Customers will be able to access it from the IKEA website this year.
We explored how technology can create a better home
This summer we launched a collection of digital experiments with a range of design and technology studios to explore new ways of making our homes a little tidier. More sustainable. Private, helpful, intuitive. More personal and more beautiful.
Our catalogue celebrated its 70th birthday
This year’s edition of the IKEA catalogue marks its 70th birthday. To help celebrate, it’s turned into something that everyone can enjoy and find useful: a handbook for a better everyday life at home! It’s filled with solutions for people with small budgets and small spaces – but big ambitions for their homes.
We supported our communities and laid the groundwork for a positive recovery
The global spread of COVID-19 affects everyone, including the many people around the world whose lives are touched by IKEA. Our size and global presence give us a unique opportunity to help people and communities in need. Around the world we have mobilised to respond to requests for donations and support, and to collaborate with governments, civil society organisations and other companies.
Discover how IKEA has supported Médecins Sans Frontières during the pandemic
